Service Management

ITIL Practices (Aligned Processes and Procedures) ▪ End to end service ▪ IT Operations ▪ Escalation ▪ Service/Incident/Problem Management ▪ Service Awareness Focus ▪ Knowledgeable on Strategic Technology Solutions ▪ SLA Management ▪ Team Management ▪ Management Experience in 24/7 ITIL service environment ▪ Service Design and Transition ▪ Capacity & Availability Management ▪ IT Service Continuity Management (BCP/DRP) ▪ Supplier Management ▪ Project Management ▪ Problem Solving 

Information Security

Information Security Management ▪ Business Continuity & Disaster Recovery ▪ IT Service Continuity & Resilience ▪ Managing Enterprise Network & Servers ▪ IT Project Management ▪ Managing IT Security Practices ▪ People Management ▪ Continuous improvement

IT Operations

Business Process Modeling ▪ Messaging/Communications ▪ IT Architecture ▪ Virtualization ▪ IT Security ▪ Project Management ▪ IT Optimization ▪ Networking ▪ Troubleshooting ▪ Servers ▪ Windows ▪ Commercial UNIX flavors ▪ Open source▪ Reporting/Deliverables ▪ Budgeting